Refund Policy

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him."

Refund Policy on Merchandise
We will accept returns on all merchandise with a receipt and if within 30 days of purchase.

Refund Policy on Tubing
Refunds will NOT be issued on daily ticket purchases as we do  not have control of the weather.  Periodically, the weather may shift and cause the lanes to slow down.  If that does occur we can issue a "come back pass for 1 hour" depending on how much time you have already used on your purchased ticket.  

Deposit required on all group events booked and is non-refundable; but, may be applied to rescheduled booking.  Deposit amount is event specific.

Refunds will NOT be issued on advanced ticket purchases for any pre-booked special event.

Gift Cards are non-refundable and are NOT redeemable for cash. Glacier Ridge Snow Tubing is not responsible for lost, stolen or destroyed gift cards.

Shipping Policy
We currently do not ship product so everything must be picked up from our store location at 4618 Ridge Rd W, Spencerport, NY 14559

4618 Glacier Ridge LLC currently offers online payment by credit card (VISA, MasterCard, Amex & Discover) for registration/reservation payments.

Release of Liability
I hereby warrant that my child is in good physical condition and is capable of participating in this activity. I hereby authorize the  4618 Glacier Ridge LLC staff to act for me according to their best judgment in any emergency requiring medical attention for my child. I hereby waiver and release  4618 Glacier Ridge LLC, its staff, and any associated facilities, from any and all liability for any injuries and illness' incurred during participation. I will be responsible for any and all costs of medical attention and treatment.  4618 Glacier Ridge LLC is not responsible for personal items that are lost, stolen or damaged.

Medical Release
I hereby acknowledge that participation in snow tubing activity carries with its potential hazards, I therefore, release  4618 Glacier Ridge LLC, it's employees and affiliates from any liability in the event of injury or illness suffered. If the above named person should become ill or sustain and injury and a parent of guardian cannot be contacted, permission is granted to call a licensed physician for treatment, or to transport the above named participant to a hospital emergency room for treatment.

Photo/Video Release
I hereby waive and release any all rights to photography and Video taken by  4618 Glacier Ridge LLC.  Any photos or videos taken by  4618 Glacier Ridge LLC are sole property of  4618 Glacier Ridge LLC and can be used in any advertisements, marketing or publications used to promote  4618 Glacier Ridge LLC.

Be sure to check out our videos and gallery, as well our safety page and printable waiver prior to heading out for your snow tubing adventure! For more specific information on group outings, get in touch by calling 585-352-5300 or writing through our contact page.
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